Lyzr Unveils Second AI Agent in Banking Suite: Teller Support Assistant
Lyzr, an enterprise AI platform focused on Safe and Responsible AI
NEW JERSEY, NJ -- Lyzr, an enterprise AI platform committed to Safe and Responsible AI, has officially introduced the Teller Support Assistant, an innovative AI solution designed to empower bank tellers with immediate access to real-time information during customer interactions.
As banks grapple with operational challenges, including supply-demand discrepancies, intricate customer service scenarios, and rigorous regulatory standards, teller efficiency remains a pressing concern.
Currently, tellers devote nearly 40% of their time with customers to information gathering, which detracts from both productivity and service excellence. With approximately 1,200 tellers across a 200-branch network expending more than 4,480 hours daily on information retrieval, the associated financial burden exceeds $21 million in operational costs annually. The Teller Support Assistant directly addresses this issue by minimizing search times by 80%, translating to estimated annual savings of about $17 million.
This AI-driven tool listens to conversations between customers and tellers, seamlessly extracting pertinent information from the bank's knowledge database in real time. Branch managers can foster uniformity among tellers by standardizing the information provided, thereby mitigating misinformation risks. Additionally, customer service teams can enhance their efficiency in managing in-person queries, which leads to fewer escalations and ultimately better service quality.
By delivering instant, proactive responses to customer inquiries, tellers can significantly boost service efficiency while ensuring compliance with regulatory requirements. This approach reinforces consistent and regulation-compliant customer interactions, which in turn strengthens adherence to banking policies.
Furthermore, the Teller Support Assistant provides real-time insights into banking procedures and product specifications, aiding in the training and onboarding of new tellers and reducing associated costs. The overall investment in Lyzr's AI agents, cloud infrastructure, and database training remains below 10% of the total projected savings, presenting a viable solution for mid-sized banks aiming to enhance their service delivery.
The Teller Support Assistant is part of Lyzr's extensive Banking Agent Hub initiative, which seeks to automate essential banking processes. In conjunction with this launch, Lyzr also rolled out the Customer Service Agent, a fully autonomous solution crafted to boost customer support efficiency. The Banking Agent Hub will continue to evolve, offering AI-driven solutions tailored to enterprises striving for operational excellence and enhanced customer satisfaction.
To learn more about the Teller Support Assistant and other offerings in the banking sector, schedule a demonstration.
About Lyzr
Established in April 2023, Lyzr focuses on empowering enterprises to create and implement dependable AI agents with a strong emphasis on privacy, scalability, and smooth integration. Supported by institutional investors, Lyzr serves over 400 clients, including prominent names like NTT Data, AirAsia, Nelson Global, Accenture, Dairyland Power, and Marubeni. The company's portfolio features AI solutions and specialized agents for banking and insurance, enhancing automation and decision-making efficiency. Lyzr is based in New York, with additional locations in San Francisco and Bangalore.
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